Please note that if you need assistance, have pre-purchase questions or have a problem running rFactor2 not covered by the FAQ, you can post in our support forum.

rFactor 2 is an evolving product, and as such, we expect to be adding cars, tracks and features for many years to come. We encourage people to purchase rFactor2 based on its current features and content at the time of purchase. We offer a one-time 7-day refund if you are unhappy with the current product for any reason (see “risk free” section below for refund policy), and you should decide on whether rFactor 2 is right for you during this period.

You should download the demo version in order to check if rFactor 2 will run on your system.

We recommend trying the demo before purchasing, so that you know if the product is right for you. You can find the latest version of the demo in the “Downloads” menu link at the top of the page. You can also download it from the rFactor 2 Downloads page.

rFactor2 comes packaged as an install executable (exe file). Please note, however, that some content (cars, tracks, sounds, etc), are separate downloads.

To install rFactor2: Run the file by double clicking on it and click Yes on any User Account Control warning.

rFactor2 Setup Wizard

On the rFactor Setup Wizard window, click next.
Read the License Agreement and click I Agree.

Select what you wish to install (we recommend that you leave all options selected), and click next.

Select the location you wish to install the CORE files to (default location in “Program Files” is recommended) and click next.

Select the location you wish to have DATA store in (this must be system-writable, and will contain things like setups, replays and – most importantly – the cars and tracks you have installed). We highly recommend also using the default “Documents folder” setting for this, as you may have problems later otherwise. Click next when done.

Select the Start Menu folder name you wish to link from (default location is recommended) and click Install. The Setup Wizard will then extract files, showing you a progress bar while it does this.

The Setup Wizard will attempt to update Microsoft DirectX, which is required by rFactor2. Please accept Microsoft’s agreement and complete their installation wizard, if it opens.

Now simply click finish to close the setup wizard.

When purchasing rFactor2, you will be given two options. Both are the same product, they simply have different pricing structures and one has limitations on online services. Online services include all multiplayer racing, including LAN multiplayer.

Before making a purchase, make sure your system meets the minimum system requirements listed in the FAQ. You can use the demo version to check you can run it.

purchaseordemoTo purchase rFactor 2 after installation, run the launcher and go to the single player (helmet) icon. This will prompt you to either launch the demo or purchase.

On the purchasing Web site, select whether you want to buy rFactor 2 (standard, with one year of multiplayer) or buy rFactor 2 with lifetime online services, clicking next beside your selection.

Fill out the form, taking care when spelling details such as your name, nickname, password and email address. Complete the CAPTCHA box on the right side, then click Create Account.

On the Payment Gateway page, you can select your preferred secure payment service. But before you do, make sure you enter coupons you have (if any) and click apply. You should see the total displayed change if your coupon was applied correctly.

select your preferred secure payment service, both of which accept most major credit/debit cards, and bank transfers. You will be sent to their payment forms, where you should follow the on-screen instructions. Once you are done on their site, you will be sent back to us, where you can confirm and click Process Payment.

You should now see a page with some text, please write down your invoice number (which looks like RF12345678), and check your email for your invoice.

You also should be able to move to the Helmet icon in the launcher, and (once you have some cars and tracks installed) start racing! If your product isn’t activated, it should prompt you to do so.

Note that “lifetime” refers to the retail lifetime of the product, which we expect to take us forward for many years. Also note that local currencies may differ from those shown here.

To add content (cars, tracks, sounds, etc) to rFactor 2, simply download the package files (also known as “mods” or “components”) and place them into the “Packages” folder. Then, run the rFactor 2 launcher and click the packages (open box) icon.

You should see a list of mod names matching what you have in your packages directory, and perhaps some that you haven’t yet downloaded. You can click on any of them to either install or download them.

More complex installations, such as third party mods, can be done in the mod manager linked from the top of that page in the launcher. Simply select the item and click install in the mod manager. If you do not see anything in the list within the mod manager, try using the menu options to show other items. Your mod may then be visible.

By default, the Packages folder is located in:
/My Documents/rFactor2/Packages – But if you chose a different data store path during installation, it will be wherever you put it.

Updating the core could not be simpler. Run the rFactor 2 launcher and go to the Settings (gear cog) icon.

On that page, simply click check for updates, then follow the instructions if an update exists.

In the vast majority of cases, a new car or track will replace an old one entirely. You should uninstall the current version you have in the mod manager (linked from the ‘open box’ icons page), then after placing the new content in the “Packages” directory, simply install the new one.

We advise you to install the demo version to check if your system can run rFactor 2 before you purchase, but after purchasing you may request a refund for rFactor 2, if eligible. Your eligibility depends on when you made your purchase and is good for 7 days. 7 days should be more than enough time to see if development is moving at a pace you are happy with, or if the product is outside your tastes.

To process a refund, please contact purchase@rfactor.net with subject title “Refund Request: [your name here] – [your purchase order number here]” with your request and comments (if any) in the body of the email. Please email from the address associated with your rFactor account.

Note that in some cases, we may have to wait to receive your money before we can send it back to you. We also cannot refund any money to you if you were given rF2 for free by another organization, you should be refunded for their product/service by them. Allow at least two working days for your refund to be processed. Please note that refunds only apply to initial purchase of rFactor 2, any subsequent purchases or re-purchases of rFactor 2 are NOT refundable.

Our support forums are always open. Please try resolving any issues you have running the software before requesting a refund.

Open this Web page, then simply select which “Gift Coupon” option you want from the list, either standard or lifetime.

Just follow onscreen instructions, and you will be given a code that your recipient can use for what you selected.