Scheduled downtime for sales and multiplayer 0600 UTC January 17, 2014.
Try or Buy rFactor 2
$43.99/84.99 Windows Only PCDL

Frequently Asked Questions

Activations

How do I re-activate (new/second machine)?

Run the launcher and go to the race helmets. First time you try to run it will attempt to activate first. Although you can only run it on one machine at a time (you own a single user license).

Can I save my activation data, so I don’t have to re-activate?

Look for a folder named .rFactor in the Windows Application Data “appdata” folder. Simply save that folder and replace it in the same location after you have reformatted, or done whatever else you were doing.

Note that if you make a major system change, you will still have to reactivate.

What is your activation policy?

As you upgrade your system or change hardware configurations, you can always reactivate rFactor on this new system. After a set number of re-activations, we may ask that you contact us so we can ensure your system is being detected correctly and the reactivation process has not been compromised.

Maximum number of activations exceeded?

You will have to email renewals@rFactor.net, as advised by the message the launcher gave you.

We would aim to reset your activations and/or reply to you within two working days. If we have questions for you, please do your best to answer so that we can validate you as quickly as possible. Failure to answer will lead to a non-response, we need verification.

If you are reformatting regularly, you may want to backup your activation data (found in AppData roaming).

Hints and Tips

How to Update rFactor 2

Updating the core could not be simpler. Run the rFactor2 launcher and go to the settings icon. After clicking it, you will see ‘check for updates’ about half way down on the left side. Click that to check for an update.

If one exists, follow instructions to Download and Install it.

Adding Content (Cars/Tracks)

To add content (cars, tracks, sounds, etc) to rFactor2, simply download the package files (also known as “mods”) and place them into the “Packages” folder. Then, run the rFactor2 launcher and click the package icon (looks like an open box). You can then select to install from that page, or open the mod manager at the top of the page.

On the mod manager you should see a list of mod names matching what you have in your packages directory. To install one, simply click with the right mouse button on one and select Install.

By default, the Packages folder is located in:
\My Documents\rFactor2\Packages – But if you chose a different data store path during installation, it will be wherever you put it.

Note that some mods may require another mod to be installed first. Until the required mod is installed, the Mod Manager will tell you it is unable to install them.

If you do not see a mod in the list, try using the menu options at the top. Components or Mods, along with Loc (Locations) and Veh (Vehicles) are the most common. Your mod may then be visible.

My Logitech G25/G27 is very noisy!

This is because most racing games and simulations filter Force Feedback, and with some cog-driven wheel systems, this makes some noise. By default, we also have filtering. Check your controller options and reverse any filtering you may have removed, or just click DETECT to go with our recommended settings.

How do I paint skins/liveries for cars?

There is a basic guide here.

Performance issues

What do the sync options mean in the graphics configuration?

This determines the method you use for syncing framerates. Some work better/worse depending on your system.

Software sync is a software VSync.
GPU sync is a “Flush Previous Frame” setting. This setting is not recommended for SLI.
Video sync is our VSync option.
None will behave like our older software, without VSync enabled.

I see jumping/disappearing cars online!

‘Warping’ is the name given to the visual/physical representation of your car in a multiplayer session, when others see it doing strange things. Your car might appear in a different location to where it really is, movement could be delayed, or your car can disappear entirely. Lag/warp is a symptom, not the cause.

Generally speaking if people tell you that only you are warping, then you have the problem. If everyone is warping to you, then you have the problem, or the host server you joined has a problem.

Poor network performance (ping above 125ms any time, or spikes above 150ms) is a common cause. Connections can spike if you are sharing your home connection, a lost packet due to your ISP, or using a wireless connection within your home. Another reason could be your CPU struggling to cope with the software: If your CPU load is high, your motherboard may not be able to send software data at an adequate rate, limiting it’s ability to send network traffic. You must reduce settings enough so that you maintain a good framerate, or upgrade your machine to do so, if you want to eliminate lag.

Lastly, the server could also be too far away (with too high pings to be useful), or be overloaded itself. A high CPU load on a server can also cause the server to have poor network stability.

Points to remember:
– Join servers with good pings below 100ms, nearer to your location if possible.
– Don’t use wireless connections, plug a wire (preferably a short cable) into your modem/router to your PC.
– Reduce settings to maintain a good framerate (You can still lag with a low ping if your CPU is overloaded).

There are also some types of programs that can affect your connection or CPU:
– Antivirus (temporarily disable while gaming)
– Spyware (scan regularly and remove)

Simulation running in slow motion!

Some device drivers can’t handle a quick FFB update rate, so use the ‘skip updates’ hack in controller.ini (open with notepad):
Skip updates=”0″ // (0=full update rate, 1=half, 2=one-third, 3=one-quarter, etc.)

Another reason for slow-motion running is CPU throttling. This is when the system tries to ‘save power’ by reducing CPU speed, even though you need it at full speed. You can disable CPU throttling in your system BIOS.

Problems Launching

Simulation does not start!

If you do not have the DirectX runtimes installed, rF2 will not start. To test this is the problem you can run the rfactor2.exe in the core directory, and an error will popup.

Quite often, there could also be a mis-configuration with a third party mod. You should try rFactor 2 without any third party content before coming to us for support with this issue.

I get an error about missing a …110.dll file?

Download the Visual Studio 2012 C++ Redistributable, currently available from Microsoft here.

If the error specifies a …100.dll file, then it is most likely a third-party plugin error. You can uninstall that plugin, or try downloading the VS 2010 Redistributable from Microsoft here.

Application failed to start because it could not find or load the QT platform plugin “windows”

Most of the time this would be due to a mis-configuration of the program shortcut pointing to the rFactor 2 Launcher executable. Please make sure your shortcut is properly configured, or, create a new one.

To create a new shortcut to the rFactor 2 Launcher, open the location you installed the rFactor 2 core, open the launcher directory, RIGHT-CLICK on the Launcher rFactor executable and select SEND TO, then DESKTOP (Create Shortcut). By default, the launcher executable is located in: C:Program Files (x86)rFactor2Launcher

To correct the configuration of your existing shortcut, RIGHT-CLICK on it and select PROPERTIES.

On the Shortcut tab, by default, ‘Target’ should read (with quotation marks): “C:Program Files (x86)rFactor2LauncherLaunch rFactor.exe”
‘Start in’ should read: “C:Program Files (x86)rFactor2Launcher”

Purchase questions

Can I upgrade from Standard to Lifetime?

Yes, you can upgrade your purchase. As of April 28, 2014 the rates are:
USD 52
GBP 34
EUR 38
JPY 5300
CAD 50
AUD 50
NZD 56
These amounts can be sent to us via Paypal to our upgrade@rFactor.net Paypal account. Please send your RF order number in the payment information. Please allow two working days to process.

What are the online services I renew with Standard version?

Included in online services are all multiplayer (including LAN) services, automatic updating of the software, and other online features we have planned for future development.

If you do not renew the Standard versions online services, your simulation will become an offline-only simulator, where you cannot race against other people and instead must race against the computer A.I. You may also have to manually locate, download and install updates to the software.

Can I use rF2 on a second machine?

You can only run it on one at a time (you own a single user license).

To activate on new machines, visit the purchase tab. We have a soft limit of 5 activations per purchase. After you run out, the software will tell you, and you should email us as the message tells you to.

Should I buy Standard or Lifetime?

When purchasing, you are given two options. Both are the same product, they simply have different pricing structures and limitations on online services.

Usually the decision on which to purchase is purely down to how much you are willing to invest immediately, rather than over time.

What are the minimum specifications?

The better your machine is, generally the better our software will run. There are a few hardware solutions you should try to avoid, such as SLI, which increases latency. A single, powerful card, will usually run better in all games and simulations.

BARE-MINIMUM (will not run or look as best, or with many opponents):
PU: 2.4 GHz Intel Core 2 or 2.4 GHz AMD Athlon x2
Memory: 2 GB
Video Card: nVidia 8600 GT or ATI/AMD 3850
Video Memory: 256MB
Operating System: PC Microsoft Windows Vista, Windows 7
DirectX: 9.0c
Storage: 4 GB
Internet connection required.
Windows XP no longer supported.

RECOMMENDED MINIMUMS (will run better, may look better with better hardware):
CPU: 3.0 GHz Intel Core 2 Duo or 3.0 GHz AMD Athlon II x2 or better
Memory: 4 GB+
Video Card: nVidia 250 GTS or ATI/AMD 4870 or better
Video Memory: 512MB+
Operating System: PC Microsoft Windows Vista 64bit, Windows 7 64bit
Storage: 4 GB+Notes:
1 – 2008 C++ Runtimes SP1 required (included with installer).
2 – rFactor 2 executable is 32bit. 64bit OS recommended above to allow more than 4GB RAM.

Why won’t the demo run?

The demo doesn’t ask you to login, purchase, activate, if you haven’t previously bought it, and been refunded.

The demo is designed to streamline people who have previously purchased and been refunded, to re-purchase, not to dip in and out of the demo.

If you wish to reset your demo, to where you can run it as a new user, not a refunded user, you would need to delete the three rFactor 2 credential files from appdata/roaming/.rFactor folder. (rF1 credentials are stored in a subdirectory of that same folder, called rFactor1, be careful).

1. Logout on the purchase icon (if not already).
2. Uninstall the demo/rFactor 2.
3. Delete the three rF2 credential files saved from your purchase/refund in appdata/roaming/.rFactor.
4. Reinstall the demo.
5. You should now be able to simply click to launch demo on the launchers first tab. No login, nothing.

If you then wish to purchase, when you login to do so, please use your previously used login on the Purchase tab of the launcher.

What’s the refund policy?

rFactor2 is an evolving product, and as such, we expect to be adding cars, tracks and features for many years to come. We encourage people to purchase rFactor2 based on its current features and content at the time of purchase. We offer a one-time 7-day refund if you are unhappy with the current product for any reason, and you should decide on whether rFactor2 is right for you during this period.

To process a refund, please contact purchase@rfactor.net with subject title “Refund Request: [your name here] – [your purchase order number here]” with your request and comments (if any) in the body of the email. Please email from the address associated with your rFactor account.

Note that in some cases, we may have to wait to receive your money before we can send it back to you. We also cannot refund any money to you if you were given rF2 for free by another organization, you should be refunded for their product/service by them. Allow at least two working days for your refund to be processed. Please note that refunds only apply to initial purchase of rFactor 2, any subsequent purchases or re-purchases of rFactor 2 are NOT refundable.

Renewals

How do I renew my yearly online access?

If you bought the Standard version of rFactor 2, you will need to renew yearly.

To renew your yearly online access:
– Run the rf2 launcher
– Click on rFactor 2 Store (cart) button
– Select ’12 Month Online Membership Renewal’ (this will open a Web page)
– Select SIGN IN and follow instructions

Rights and Permissions

Can I share my license?

Simply put, no. rFactor 2 is a single user license.

Can I make/use mods with rFactor 2?

You can make mods (cars, tracks, plugins) for rFactor2. We provide as many tools and guides as we have time to produce. Tools are provided “as is” and are not supported.

Can I use/monetize footage of your simulations?

ISI are happy to see retail users of rFactor and rFactor 2 use simulation footage for display publicly, including monetizing of the video on Youtube, etc. However, we are not in a position to officially support or endorse third party mods or unlicensed materials being used, and can only endorse usage of the product and content we produced and released via our Web site. We do reserve the right to ask that our products are not used or displayed in a way that is negative to ISI, or the community, and ask that you respect any third parties that may request the same.

Can I use ISI content in a personal project?

We are happy to allow our software contents (cars, tracks) to be used for certain personal projects. Please contact us to confirm though, in all cases. We do ask that our products are not used or displayed in a way that is negative to ISI, or the community, and ask that you respect any third parties that may request the same. You should not release anything ‘personal’ to the public without first consulting us.

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